We've listed some of our most frequently asked questions.  Please feel free to contact us should you need more advice.

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HOW DO I GET STARTED?

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All you need to do is go to our 'Register' page and fill in the form. 

Someone from Medexec Billing Services will contact you to make sure we have all the information we need to get started with your medical billing.

Once everything is confirmed, just send in your billing and we will get straight onto it.  Usually within 24 hours.

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HOW DO I SUBMIT ACCOUNT INFORMATION TO YOU?

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• Scan and email your billing sheet to us. (Use one of the free scanning Apps and do it with your phone)

• You can stick the patient's  label on a sheet and write the billing details on it, then email sheet.

• Email us a spreadsheet file with your billing data. 

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You can send us your billing daily, weekly or monthly - whatever suits you.

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WHAT DO I PAY?

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There is no joining fee.

There is no contract.

All you pay is our monthly invoice which is based on a low competitive rate of just 3% (or lower) of funds received by you in the previous month.

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DO YOU PROCESS ALL TYPES OF MEDICAL BILLING?

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We process the following account types:

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• 'No-Gap'

• 'Known-Gap'

• Uninsured

• WorkCover

• TAC

• DVA

• Bulk Bill

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Please note that you need to obtain 'Informed Financial Consent' from your patients if you are charging a Gap.

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We verify each patient's eligibility with Medicare and their Health Fund and all billing details are checked before electronically submitting through ECLIPSE.

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HOW QUICKLY WILL I GET MY MONEY?

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Usually within 2 - 5 working days.  Directly into your bank account.  We don't hold on to your money like some other billing services do.

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Sometimes a claim might get rejected.  If this happens, we will contact Medicare, the Health Fund, your patient or yourself - fix the problem and resubmit your account (at no extra cost).

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We only get paid when you do so we make sure your medical billing is processed quickly and accurately.

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HOW DO I KNOW THE STATUS OF MY ACCOUNTS?

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In the first week of every month we will send you the previous month's reporting.  These reports will show what has been billed, what has been paid and what is outstanding.  

Please feel free to contact us at any time to check on the status of any of your accounts.

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I ONLY HAVE A SMALL VOLUME OF PATIENT BILLING.  IS THERE A MINIMUM REQUIREMENT?

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Once you're registered with us, you can send in as many accounts as you wish.  There is no minimum requirement.  If you don't send in any billing, you don't get charged.

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I HAVE A BACKLOG OF BILLING.  WILL YOU STILL PROCESS IT?

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Of course we will.  We can process your backlog of billing as long as it goes back to within two years from now.

The same 3% fee applies.

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